Tecmark - Innovations through loyalty marketing
Online Tools
Tecmark’s innovative Loyalty Management System online access module provides you with immediate, real-time access to a wide array of information concerning your loyalty program. Through the Internet, you and your staff can access:
- The Program Overview – Detailed information about your program and how it works. It's your online program manual.
- Real-Time Reporting – A program overview that provides a snapshot of measurement criteria such as new members, transactions and much more. View results by location. Program alerts notify you of any significant variance in results. See what is causing a variance and adjust proactively. Additional reporting lets you set your own parameters to look at results by time period and location.
- Member Look up – Access to each member’s address, demographics, member communications and transaction activity. Change addresses and submit requests such as award issuance.
- Member Enrollment – If you complete your own member enrollments, this feature is for you. Tecmark takes care of preparing and mailing the new membership card and any other new member kit fulfillment upon enrollment.
- Security Management – Allows you to determine different access levels for various staff members. A store manager may only see information for one store; a clerk may only see data entry screens.
Member Access
Providing customers with online access to your loyalty program creates a cost-effective opportunity to communicate with them on a one-to-one basis. This also makes it easy for them to actively participate in your loyalty program. Tecmark provides this access via your website so your customers can easily:
- Enroll in the program
- Find their account information
- Look up program activity
- Initiate requests
- Update personal information
- Request rewards