Meet Our Senior Customer Advocate: Kim Agudo

Posted by Krista Lessard on Mon, Nov 09, 2015 @ 08:22 AM



"You Get What You Pay For!"





Short job description including big projects or accomplishments:

As a Senior Customer Advocate, Kim transfers loyalty program members' information from enrollment forms into a generated database program. She productively manages all inbound requests from clients and program managers. She also manages the department workflow logistics, among a million other things. She recently took over Tech Support and helps salons with Verifone related tasks - which is very challenging and she says it tests her every day.

Favorite Quote:

"You get what you pay for" - or, as I like to say, you pay for what you get.

What motivates you?

New challenges, being able to do a good job and get complimented for doing a good job.

Best advice anyone has ever given you?

To ignore what other people think and think for myself. Don't let people fill my head with stuff.

Your life would be meaningless without…..

Family, friends, and my dogs.

Craziest thing you have ever done?

Swimming with stingrays or ziplining

What TV show has you hooked?

Empire at the moment - that hour goes by fast!

What food can you simply not resist?

Anything sweet

Do you have any pets?

I have 2 dogs and they are my life. I have a Springer named JJ and my boyfriend's Golden Retriever, Tracker. They are spoiled rotten and go everywhere with me. I would bring them to work with me if I was allowed.

What is a hobby/talent you have that most people don't know about?

I love building stuff and doing crafts.

Who would you most like to meet?

Clay Matthews. I am in love with him and the Packers. Personally, I would like to meet all of the Packers.

One Short Term Goal:

To keep doing my job to the best of my ability

One Long Term Goal:

To continue to always do a great job at work and continue getting promotions :)

Favorite loyalty program:

TGI Fridays Stripes Program


You can contact Kim at or 612.746.5098.

To learn more about our team, click here.

Tags: Tecmark