Tecmark's Customer Spotlight of the Month - Kocolene - Smokers Host

Posted by Hadley Nichols on Thu, Jul 08, 2021 @ 01:09 PM

smokershost

The Tecmark Company Spotlight of the Month

Featuring: Kocolene - Smokers Host and their VP, Ben Reinhart.

 

At Tecmark, we don't provide cookie-cutter solutions. Instead, we look at your business and your customers' needs to design a program that's tailored to those needs.  We understand small businesses because we ARE a small business. At Tecmark, we are focused on small to mid-sized c-store chains. It's what we do. Our dedication and expertise in your industry is validated in our products and services. This gives us the unique ability to understand your needs and enhance the connection with your customers, resulting in an increase in business for you from those customers. Because of this, we want you to get to know our customers—the people who are putting our services and technology to the test!

 

q: What is your name and role in your company?

a: My name is Ben Reinhart and I'm the Vice President with a focus in the merchandising department.

q: Could you provide some background of your business? And what makes you unique to your community?

a: We operate 19 tobacco stores throughout the state of Indiana. We do not have any tobacco stores in our home city of Seymour, IN. However, in Seymour, we operate Ranger 3PL, a warehousing and logistics division. We also have a CO2 extraction facility in Seymour. Operating in multiple industries does make us unique to the community.

q: What's your story, and how did you get where you are today?

a: We started in the fueling/c-store industry back in 1938. At one time, we operated 99 stores throughout multiple states. Back in the early 2000's, we entered the tobacco store and warehousing/logistics industries. In 2015, we sold our convenience stores and completely exited the fueling industry.

q: How long have worked with Tecmark?

a: Approximately 18 months.

q: Tell us about your loyalty program currently, and how has it benefited your business? 

a: Since we are in the tobacco business, we do have limited programs we run compared to convenience stores because of the limited non-nicotine products in our stores. However, we do run multiple tobacco-related programs focused on cigarettes, cigars, snuff, and various next-generation nicotine products, such as Zyn, e-cigs, etc. We are starting to see customer retention and increased sales due to the program.

q: Why Tecmark?

a: When we explored various platforms, Tecmark seemed to meet our needs the best. I think consumers continue to use their phones for more and more things. We do use the Tecmark app, and I believe it will be a great tool to help us promote items in our stores and drive sales growth.

q: What impact do you think loyalty will have on your business over the next three to five years?

a: I think consumers continue to use their phones for more and more things. We do use the Tecmark app, and I believe it will be a great tool to help us promote items in our stores and drive sales growth.

 

For more information read Setting Goals for your Loyalty Program and 7 Keys to a Successful C-Store Loyalty Program on our site.

Tags: Loyalty Marketing, Tecmark, Convenience Stores, Rewards Program, convenience store rewards